Revolutionizing Member Engagement

The Equality Health co-branded mobile platform meaningfully engages members where they reside almost every moment of the day—on their smartphones. They’re empowered to access convenient and prompt health care and resources based on:

  • Geographical location
  • Health access data
  • Cultural preferences
  • Financial constraints
  • Transportation constraints

The goal? Better health outcomes. Improved chronic conditions. And preventing unnecessary visits to the emergency room. All of which can be handled by tech-enabled pathways in a more timely, cost-effective manner.

Mobile First Personalization

The mobile platform has been designed with member, provider and payer input to ensure ease of use, simplicity and cultural relevance. Using this innovative technology, Equality Health’s culturally competent, bilingual coordinators personally engage members directly on their mobile devices, providing concierge-level service for:

  • Scheduling office or virtual telemedicine visits
  • Requests to “chat” with doctors, pharmacists, and eventually, behavioral health specialists
  • Information to improve health care literacy
  • Information on available community resources relevant to their needs
  • And coming soon, diabetes, maternity, asthma, high cholesterol, high blood pressure, behavioral health, and pharmacy adherence services

Engage Members. Embrace Culture. Empower Health.

Learn how you can leverage the Equality Health Mobile Engagement Platform to improve healthcare outcomes.

Building a Circle of Trust

As trust builds between coordinators and members, family and friends can be invited to participate in the health care conversation, which, in many cultures, becomes a family conversation. By leveraging Equality Health’s population health technological foundation, cultural care pathways and rules-based clinical guidelines can be delivered directly to the member’s mobile device—while notifying and involving individuals that are part of the members’ Circle of Trust.

Mobile Application Features

  • Available on iOS & Android
  • Co-branding opportunities
  • English & Spanish with toggle capability
  • Virtual telemedicine visits
  • Chat with a Care Coordinator
  • Access to Equality Health-approved community resources
  • Social Determinants of Health survey
  • Proactive member outreach
  • Rules-based, value-based engagement & notifications
  • Data exchange and integration
  • 8am to 10pm coverage or 24/7 coverage options

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