Millions of Americans of all backgrounds face barriers to quality care, but underserved minorities generally face much larger and more imposing barriers.
Cultural competence in health care describes the ability to provide care to patients with diverse values, beliefs, and behaviors, including tailoring health care delivery to meet patients’ social, cultural and linguistic needs. A key component to new care delivery models, such as patient-centered medical homes and accountable care organizations, is the ability to engage and educate patients about their health status.
While doing this is challenging with all patients, for diverse patient populations it can be even more difficult due to language barriers, health literacy gap, and cultural differences in communication styles.
It is imperative that health plans and health systems understand not only the diverse patients and communities they serve but also the benefits of becoming a culturally competent organization. Provider organizations must prepare their clinicians and staff to interact with patients of diverse backgrounds to increase patient engagement and education and to help eliminate racial and ethnic disparities in care.
The Equality Health Cultural Care Model is a comprehensive and holistic model designed to gain better insight into patient knowledge, preferences, and beliefs through greater assessment and understanding of patient needs at the individual, family, and community level. We tailor engagements, interventions, and education based on better understanding of cultural and social determinant risks and the effect they may have on medical risks.
Ultimately our care model is designed to help patients, providers, health plans, and employers improve access, insights, and care enhancements to disparate populations in a systemic and consistent manner.
Working with leading researchers, providers, payers and community health organizations we have created an organized care delivery model that can be implemented in targeted zip codes and customized by ethnicity and availability of community resources.