Millions of Americans of all backgrounds face barriers to quality care, but underserved minorities generally face much larger and more imposing barriers.

Cultural competence in health care describes the ability to provide care to patients with diverse values, beliefs, and behaviors, including tailoring health care delivery to meet patients’ social, cultural and linguistic needs. A key component to new care delivery models, such as patient-centered medical homes and accountable care organizations, is the ability to engage and educate patients about their health status.

While doing this is challenging with all patients, for diverse patient populations it can be even more difficult due to language barriers, health literacy gap, and cultural differences in communication styles.

It is imperative that health plans and health systems understand not only the diverse patients and communities they serve but also the benefits of becoming a culturally competent organization. Provider organizations must prepare their clinicians and staff to interact with patients of diverse backgrounds to increase patient engagement and education and to help eliminate racial and ethnic disparities in care.

The Equality Health Cultural Care Model is a comprehensive and holistic model designed to gain better insight into patient knowledge, preferences, and beliefs through greater assessment and understanding of patient needs at the individual, family, and community level. We tailor engagements, interventions, and education based on better understanding of cultural and social determinant risks and the effect they may have on medical risks.

Ultimately our care model is designed to help patients, providers, health plans, and employers improve access, insights, and care enhancements to disparate populations in a systemic and consistent manner.

Working with leading researchers, providers, payers and community health organizations we have created an organized care delivery model that can be implemented in targeted zip codes and customized by ethnicity and availability of community resources.

Evidence-based medicine guidelines have helped document and standardize the appropriate steps in delivering care for numerous medical conditions. However, missing from those processes are the key steps to support the behavioral needs for a healthy outcome. In many cultures, that may include the inclusion of the family in the decision-making process. It may include access to language services or transportation. It may include a greater understanding of patient immigration status and behavioral health complications.

Culturally effective clinical care management integrates specific cultural references, person-centered preferences, and culturally aligned behavioral interviewing and communication techniques into standardized clinical care pathways and care management processes.

Equality Health is creating dedicated care pathways that increase patient adherence, improve quality and lower the cost of care.

Our cultural care pathways reflect the following deliverables:

  • Culturally effective care management into clinical care pathways and patient care plans for specific chronic medical conditions
  • Physician and staff training and professional development program on the cultural care approach
  • Culturally effective patient engagement materials and care planning templates
  • Practice re-engineering that incorporates culturally effective care management techniques
  • Software and mobile products that can enhance culturally effective patient communication, engagement, shared decision making, and the continuity of the patient/provider relationship

Equality utilizes a cultural assessment and a proprietary scoring algorithm to create a cultural risk score that is used to augment the medical risk score to provide a more comprehensive picture of the health risks and opportunities within a given ethnic population.

Data obtained from a cultural assessment will help the patient and nurse to formulate a mutually acceptable, culturally responsive treatment plan. The basic premise of the cultural assessment is that patients have a right to their cultural beliefs, values, and practices and that these factors should be understood, respected, and considered when giving culturally competent care. Targeted assessment areas include:

  • Biocultural variations and incidence of disease
  • Language & Communication
  • Cultural Affiliations
  • Economics
  • Education
  • Health Beliefs
  • Family & Social Networks
  • Nutrition
  • Religion & Spirituality
  • Values

Our assessments can be delivered via our mobile engagement platform, at the site-of-care or on our website.

+ Cultural Care Pathways

Evidence-based medicine guidelines have helped document and standardize the appropriate steps in delivering care for numerous medical conditions. However, missing from those processes are the key steps to support the behavioral needs for a healthy outcome. In many cultures, that may include the inclusion of the family in the decision-making process. It may include access to language services or transportation. It may include a greater understanding of patient immigration status and behavioral health complications.

Culturally effective clinical care management integrates specific cultural references, person-centered preferences, and culturally aligned behavioral interviewing and communication techniques into standardized clinical care pathways and care management processes.

Equality Health is creating dedicated care pathways that increase patient adherence, improve quality and lower the cost of care.

Our cultural care pathways reflect the following deliverables:

  • Culturally effective care management into clinical care pathways and patient care plans for specific chronic medical conditions
  • Physician and staff training and professional development program on the cultural care approach
  • Culturally effective patient engagement materials and care planning templates
  • Practice re-engineering that incorporates culturally effective care management techniques
  • Software and mobile products that can enhance culturally effective patient communication, engagement, shared decision making, and the continuity of the patient/provider relationship
+ Cultural Assessment & Risk Score

Equality utilizes a cultural assessment and a proprietary scoring algorithm to create a cultural risk score that is used to augment the medical risk score to provide a more comprehensive picture of the health risks and opportunities within a given ethnic population.

Data obtained from a cultural assessment will help the patient and nurse to formulate a mutually acceptable, culturally responsive treatment plan. The basic premise of the cultural assessment is that patients have a right to their cultural beliefs, values, and practices and that these factors should be understood, respected, and considered when giving culturally competent care. Targeted assessment areas include:

  • Biocultural variations and incidence of disease
  • Language & Communication
  • Cultural Affiliations
  • Economics
  • Education
  • Health Beliefs
  • Family & Social Networks
  • Nutrition
  • Religion & Spirituality
  • Values

Our assessments can be delivered via our mobile engagement platform, at the site-of-care or on our website.

Request an Appointment

For more information about Equality Health Network or to schedule an appointment with one of our physician advocates contact us:

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