New technologies and nice amenities go a long way in creating a positive experience for patients and providers. But the things that really make patients happy are free. Below is a list of things providers can do—from simple courtesies to sincere empathy—that go a long way in engendering patient trust, referrals, and satisfaction.
Elias A. was experiencing the perfect storm of bad health and lack of access to culturally competent healthcare. The 71-year-old Hispanic man had end-stage renal disease, uncontrolled diabetes and high blood pressure. He also was suffering from undiagnosed depression with social and cultural factors impacting his overall health.
When Equality Health Care Team Nurse Rachel Jozaites first met Becky, a 36-year-old Native American woman with a history of alcohol abuse, Becky’s liver was failing. “She was so ill, I thought she was going to die,” Rachel said.
According to an article in mentalhealthamerica.net, clinical depression has become one of America’s most costly illnesses. Left untreated, depression is as expensive as heart disease or AIDS to the US economy, costing over $51 billion in absenteeism from work and lost productivity and $26 billion in direct treatment costs.
Chaplain Cesar Tellez was asked to provide spiritual and emotional support for Maria, a 15-year-old teenage cancer patient, and her family. A member of the Equality Health Care Coordination Team, Cesar didn’t realize that the seemingly routine home visit would quickly turn to a life-and-death situation.
Equality Health is excited to partner with Wellness AtoZ, a program through the Greater Phoenix Chamber Foundation that offers free solutions for businesses who believe in making Arizona and the Greater Phoenix region a destination for healthy talent and a healthy community.
The rapid growth in the Hispanic population, and especially in the number of Hispanic youth, represents one of the most dramatic and important demographic trends affecting the United States. Working-age Hispanic adults will age to become the first sizable wave of Hispanic seniors. As a result, the health status and health behaviors of today’s youth will play a central role in shaping the long-term health and health care needs not only of Hispanics in the United States, but of all Americans.
Equality Health was recently featured in an article titled “Small practices, population health groups benefit from affordable technology” by Jeff Lagasse. The article appears on the Healthcare Finance website and explores the use of cost-effective technologies to better practice and patient outcomes.
Watch highlights from the opening of Equality Health’s new offices in downtown Phoenix.