James leads HealthBI’s quality assurance, development operations and client support teams. With over 20 years of healthcare experience in the fields of business analysis, health plan operations, information systems and encounters, he has the unique ability to bring together diverse individuals and cross-functional groups to continuously improve both our processes and services.
Prior to joining HealthBI, James was director of information systems for Care1st Health Plan of Phoenix, where he oversaw a variety of I.S. functions, including EDI, business systems, system configuration, development, database management and help desk. He also served as the primary technical liaison to the corporate office, security and privacy officers, external trading partners, vendors and PBMs.
James earned his BS in information systems from the University of Phoenix while also obtaining a project management certificate.